Returns & Exchanges

To start a return or exchange, click HERE.

Good news — returns are easy at Wild Junkie! If something's not quite right, we've got you covered. We accept returns and exchanges on items in unworn, unwashed, undamaged, and unaltered condition within 30 days of delivery.

Refunds can go back to your original payment method or as store credit (with a 15% bonus!) — your choice! Sale items are eligible for store credit only.

Returns & Exchanges Details
All items are eligible for return or exchange. Both are free if you added re:do protection at checkout — and exchanges even ship back to you at no charge! Without re:do, you're still welcome to return or exchange items; you'll just need to cover the return shipping.

Order Changes
We move fast to get your order out the door, which means:

• Orders can't be modified, canceled, or have discount codes added once placed
• Address changes can't be made after checkout
• On the rare occasion a cancellation is approved, a 15% restocking fee applies
• Orders ship as placed unless we receive written confirmation otherwise

Defective or Damaged Items
Received something damaged? Reach out right away and we'll make it right — with a replacement (when available) or store credit refund. Please note: we can't cover damage from improper care, handling, or sizing issues. Slight color/pattern variations (due to lighting, photography, or screens) aren't considered defects.

How Returns Work

• Start your return here.
• Shoes should be boxed inside another box or poly mailer — labels or stickers stuck directly on the shoebox will mean we can't accept the return
• Please allow up to 5 business days for processing
• Only items listed on your Return Authorization (RA) can be included
• Items must arrive in resellable condition to be accepted
• Rejected returns are held for 90 days and can be reshipped for a $15 fee. If unpaid after 90 days, items are donated to Austin Pets Alive Thrift Store to help animals in need 🐾
• Please send returns only through our returns portal with the provided shipping label — other methods can't be accepted